It was our operations manager who discovered the problem. One of our biggest clients, a large tire and auto repair facility in West Los Angeles, had over 500 Yelp reviews but only 22 Google reviews. I decided to reach out to the owner and explain the situation to him. Having over 500 Yelp reviews, he […]
Most business owners nowadays realize the importance of having good reviews. You must deliver outstanding service and go above and beyond to deliver a customer experience that will warrant an amazing review from your customer. No matter what happens after you do get a review--whether it's good or bad--it’s very important to respond to the […]
