Category: Customer Reviews

February 18, 2021
A Punishing One Star Review: From Despair to Reconciliation

It was the heyday of my store’s 5 years on “The Coolest Street in America” – Abbot Kinney Boulevard in Venice, CA. My store, Tech Studio, was doing extremely well, partially from good SEO and the foot traffic on the street. Sometimes, we would get several hundred customers in the store a day. Even though […]

January 31, 2021
Why Even Your Own Mama Won't Write You a Nice Review

I remember back in the day when I was running my computer repair business. I often fixed my family and friend's computers, free of charge. The only thing that I asked of them was to write me a nice customer review to help build my business' online reputation. But did they write customer reviews? Occasionally--but […]

January 12, 2021
The Importance of a Balanced Review Diet - How One Company Got 75 Reviews in One Month

It was our operations manager who discovered the problem. One of our biggest clients, a large tire and auto repair facility in West Los Angeles, had over 500 Yelp reviews but only 22 Google reviews. I decided to reach out to the owner and explain the situation to him. Having over 500 Yelp reviews, he […]

December 27, 2020
Customer Review Stories - Cancer, a Speeding Ticket and a Wildly-Unfair Review

Crazy but true customer review stories: Episode 1 It was 2 p.m. on a Friday when she called. This customer had a hard drive that was unresponsive. She desperately needed some critical files off of her laptop by the end of the day for an important project she was working on. I felt her pain […]

July 17, 2020
5 Different Ways You Can Respond to Good Reviews

Most business owners nowadays realize the importance of having good reviews. You must deliver outstanding service and go above and beyond to deliver a customer experience that will warrant an amazing review from your customer. No matter what happens after you do get a review--whether it's good or bad--it’s very important to respond to the […]

March 6, 2020
Reviews Are a Two Way Street

Reviews are a two-way street. When customers write them, it's the business owner’s job to thank them when they're great. But its critical to address the negative reviews in a timely manner. Sure, it's very easy to thank a customer for a great review. It's good for your company's image. When potential customers see that […]

September 16, 2019
Nimbus Marketing Voted #1 SEO Company by Rising Star Reviews

Nimbus Marketing Voted #1 SEO Company by Rising Star Reviews. We are happy to accept this honor. It may be our first bit of 3rd party recognition, but it is by no means the last. We are a company on the move, providing excellent results and ROI for our customers.

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