How Citation Consistency Dramatically Helped the Largest Tire & Auto Repair Shop in L.A.

How Citation Consistency Dramatically Helped the Largest Tire & Auto Repair Shop in L.A.

Tire and Auto Repair Shop Millionaires are Impressive

 

Bob was a self-made millionaire 2 times over. We’d been in a business networking group called LeTip for many years. He owned the largest tire and auto repair shop in Los Angeles. We had coffee a few times, and Bob explained to me how he made his millions. He had worked in the tire industry for a few years as a young man when he purchased the company he worked for. He spent the next decade building the tire shop into one of the largest around.

He did so well in the coming years that he sold his auto and tire repair shop in his early 30’s and retired a millionaire. He started spending most of his time golfing and traveling. Soon he became bored because none of his friends or family had the money or free time to join him. As a result, he would often spend his time in foreign lands and on the golf course alone. That’s when he started a new business, built it from the ground up, and became a self-made millionaire once again.

I couldn’t help but notice that his auto repair shop’s website was outdated. I asked him a couple of times if he’d thought about rebuilding it or if he was interested in trying search engine optimization, PPC, Local SEO or other types of online marketing. He always rebuffed my ideas. After all, he was the self-made millionaire twice over. What advice did a relatively inexperience business owner have to offer him?

Ultimately he was stuck in his ways. He was still fixated on sending out postcards and other physical mailers. Who could blame him? They worked for him for years. So I gave up and continued to bring my vehicles to his shop for repairs and new tires. Sadly, many years later, Bob got sick and passed on his business to his grandson.

His grandson was an intelligent and extremely motivated young man in his mid-20’s. His ambition was impressive. You could almost smell the fire in his belly. While his 4 siblings went off to college to become attorneys and doctors, he was more interested in being a business person.

citation consistency for tire and auto repair shops

Citation Consistency Problems Arise

 

Sensing a new opportunity, I asked the grandson if he was interested in growing his business by increasing his search engine rankings. He quickly replied “yes” and signed up for one of our monthly search engine optimization packages.

We immediately went to work and quickly ran into a devastating roadblock. The website was built on a template shared by hundreds of other auto repair and tire shops. This made it impossible to update anything on his site except for his blog. Search engine optimization requires updating certain parts of a web page, including title tags, H1 tags, alt tags, and 11 other elements. But we were unable to access these elements of his website so we were stuck.

When we learned of this terrible situation, we contemplated calling to tell the Grandson that we couldn’t help them improve the rankings and search visibility for their auto and tire shop. In a company brainstorming session, we discovered that they had some significant citation consistency issues. They’d been in business for around 4 decades. During that time, they had multiple business names, addresses, and phone numbers. In the SEO world, name, address and phone number are referred to as “NAP”.

Google, Bing and Yahoo local SEO NAP number of ranking factors for business

These NAP citation consistency problems were causing their business to have far lower Google Maps rankings than they should have. The reason citation consistency issues cause problems is because when Google and other search engines see different business names, addresses, and phone numbers, they lose trust in a business. They don’t feel confident sending people to the wrong place.

Since we couldn’t update their website, we started correcting all the inconsistent directory listings, also called structured citations, to improve their NAP citation consistency. Since they’d been around for so many years, they had well over 200 citations.

It took us many months to get all the citations exactly consistent. As we corrected their citations over time, their local rankings grew. Their auto and tire repair shop went from 24 number one rankings to 84 number one rankings. They also went from 31 rankings in the 2-5 position to 65 rankings. Their rankings in the 5–10 position rose from 4 to 33. The chart below shows their explosive growth in #1 rankings as the top-10 and top-50 rankings. They experienced a 340% growth in 2 years.

Nimbus Marketing Delivers Big Time For Local Shop

 

Our efforts for this family-owned tire and auto repair shop paid off big time. The Grandson called me into his office and explained to me that since they hired us, their sales increased by over $800,000. He explained that although the increase in sales was not completely because of our SEO efforts, it was a large part of it.

This is one of my favorite customer success stories. It demonstrates the power of never giving up. It also highlights the importance of good research. If my team hadn’t thought to review their citation profile, we may have cancelled our campaign for them and missed out a big opportunity to help a local family-owned business.

To this day, we still can’t update their website. I can only imagine how much more their business would have grown if we could have.

Robert Portillo, founder of Nimbus Marketing, and his family.

About the author:

Robert Portillo is the founder of Nimbus Marketing. Nothing satisfies him more than expressing his thoughts well. He lives in Los Angeles with his wife and two sons. He can often be found at local farmer’s markets, hiking trails, and the beach.

10 Reasons Why You Should Care About Local SEO

10 Reasons Why You Should Care About Local SEO

Seriously, when was the last time you looked up a printed phone book to find information about a local business? Let’s not ignore these statistics. 

  • 96 % of PC users conduct local searches
  • 64 % of local customers use directories and search engines as their main way to find a local business
  • 46 % of all Google searches are local
  • 50 % of people look for business information (e.g. address, phone number) via mobile search
  • 78 % of local mobile searches lead to an offline purchase

So, why does it make sense to focus on local SEO when running a local business?

It will improve your visibility

When you visit a Google SERP (Search Engine Results Page), those local results get prioritized, which means they can be found at the top of a results page. Let’s not forget, that the majority of people don’t look beyond a Google search page 2 when doing their search.

It’s highly targeted and timely

When people do a search, they are looking for a specific business or already have a business name that they want to check out. By using a local search strategy, you can position your business better and promote it more effectively. The timing is perfect because users are looking for something when they need it.

Higher conversion rates

Since the first page of many local search results is dominated by local directories, it’s no surprise that many companies are keen to get listed. It is proven that local directory marketing shows a higher conversion rate than other traditional marketing options. What this means is if you get your business listed with relevant details on as many high-quality online directory sites as possible, you might be able to convert 1 in 2 leads into a real customer.

Mobile internet is increasing

Since more and more users are accessing the internet via tablets and mobile phones when looking for the best local companies, applying local SEO means you never miss out an a potential client.

Great return on investment

There is very little exposure that would be wasted with local SEO. You will reach potential clients exactly when they need you. The benefit? It makes your local SEO efforts more cost-effective and efficient.

‘Google My Business’ local listing has not been claimed by every business yet

Did you know that ‘Google My Business’ is a listing that Google offers businesses for FREE and increases your chances of being listed high in local search results on Google? And not just that! Only 44 % of companies have claimed their local listing so far. That means not every business has yet realised how important digital marketing is, and this gives you the edge compared to your competitors.

Many great opportunities for FREE promotion

Your business can claim free listings using many options, such as Bing Places for Business, Google My Business, etc.

Readership of print newspapers is declining

Since more and more people are reading newspapers online, traditional advertising media is in decline. If it comes to finding out news and information about a business, consumers nowadays turn to the internet. You better be visible online!

People read and trust online reviews

For many local businesses, word of mouth is a crucial factor that can have a big impact on their company’s success and increase their credibility considerably. A company’s online reputation is now more important than ever. Several studies have shown that high percentage of people read and trust online reviews. A study by BrighLocal provides some highly useful insights into the importance of online reviews. It shows that:

  • 91 % of consumers read online reviews regularly or occasionally.
  • 84 % of people trust online reviews as much as personal recommendations
  • 39 % of people state that reading positive reviews make them more likely to use a local business
  • 73 % of consumers believe that reviews older than 3 months are not relevant
  • 87 % of people expect a business to have a rating of 3-5 stars before they will use them

It is therefore wise for a business to make real efforts to get customers to review their business online. This makes it easier to attract new clients and will also have an impact on their website traffic (see graph below), as well as their bottom line.

People do search online

It doesn’t matter whether you are selling a service or a product, people nowadays are very IT savvy and do thorough research before making any buying decisions. They depend on the internet for gathering the relevant information. So, being found online is of paramount importance, otherwise you will miss out on lots of opportunities. Do you really want to do this to yourself and your business and leave it up to your competitors to lead the market? Of course not. Thus, it’s important to use various local SEO strategies to show up on the internet map for new customers.

Regardless of the type of business you are running, the time to take advantage of local SEO strategies is NOW. Knowing about local SEO is not enough, and there’s no better opportunity than now to take action. So, boost your business, stay ahead of your competition and monetize more by using smart local SEO tactics. Bear in mind that local search trends are getting stronger and more important in the future. So, don’t be asleep at the wheel– local SEO is not an option anymore, it’s a must!

Check out our tips on getting your business to the top of Google.